Frequently Asked Questions
Everything you need to know about our fresh-baked Italian treats.
How do you ensure the freshness of shipped pastries?
All orders are baked fresh the morning of shipment and packed in specialty insulated containers with cold packs to maintain their texture and flavor during transit.
Do you offer nationwide shipping?
Yes, we ship our signature cannoli kits, cookies, and cakes across the continental United States via expedited shipping to guarantee quality.
Can I place a custom order for a special event?
Absolutely. For custom cakes or large catering orders, please contact our pastry chefs at least 48 hours in advance through our 'Custom Orders' page.
What is your return policy for perishable food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a replacement or refund.
Do you provide gluten-free or vegan options?
We offer a selection of flourless almond cookies and vegan-friendly Italian ices. Please check the 'Dietary Needs' section of our menu for a full list of ingredients.
How should I store my pastries once they arrive?
Most of our pastries are best enjoyed at room temperature, but items containing cream or ricotta, like our cannoli, should be refrigerated immediately and consumed within 2-3 days.