Returns & Exchanges
Due to the perishable nature of our artisanal pastries and baked goods, we cannot accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
Inspect Upon Delivery
Please examine your pastry box immediately upon arrival to ensure all items are present and in perfect condition.
Document Issues
If you notice damage or discrepancies, take clear photographs of the packaging and the affected products as evidence for our bakery team.
Contact Support
Email our customer service team within 24 hours of delivery with your order number and the photos of the damaged items.
Resolution Process
Our team will review your claim and issue a full refund or ship a fresh replacement batch at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing